1. General

In these Terms of Service, “we”, “us”, “our” or “Vitality’s Hair” means VitalityColour.com.au. Access to and use of this Website and the goods and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you are agreeing to all the Terms of Service, as may be updated by us from time to time. It is advised that you check this page on a regular basis to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. We may, at times, restrict access to some parts or all this Website.

  1. Privacy Policy

Our privacy policy, which advises how we will use your personal information, is located at Privacy Policy. By using this Website, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.

  1. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Vitality’s Hair will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

  1. Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Vitality’s Hair or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Vitality’s Hair and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or accompanying documentation supplied by Vitality’s Hair. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Vitality’s Hair.

  1. Registration

When you register for any area of this Website, the following terms and conditions apply. You must provide us with true and accurate registration information. You must keep any username and password allocated to you confidential, and we are entitled to assume that anyone using that username and password is you. Vitality’s Hair reserves the right to close accounts if you are seen to be using proxy IPs (Internet Protocol addresses) to attempt to hide the use of multiple accounts or disrupt any of our services in any way. If you sign into any area of this Website or any other service that uses a single sign on (e.g., Facebook Connect) on a public computer (e.g., at a university, public library etc,) and do not sign out, someone else who uses that computer after you may be able to access your Vitality’s Hair (Australia) account. Please ensure you log out of all services when you have finished using a public computer. Where you access the Website using a mobile device (e.g., a phone or tablet) through a web browser or an app, depending on your settings you may stay signed on from that device. This means that someone else with access to your device may be able to access your Vitality’s Hair account. You should protect the device with a password, and if your device is lost or stolen, use remote wipe facilities (if available) to clear all personal information on your device, and change the password for you’re the Vitality’s Hair account.

  1. Terms of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

6.1 Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

6.2 Pricing and Availability

Whilst we at Vitality’s Hair try to ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. Please note if an item is added to the cart for a value of $0 and the order is placed, this is an error, and the order will not be honoured.

6.3 Discount Codes

  1. Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
  2. Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
  3. Any further conditions of use relating to any discount code will be specified at the time of issue.

6.4 Returning goods if they are faulty

You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you think that there is a fault with the goods you have received, please let us know straight away by contacting us either by phone or email (contact form). Please include as many details as possible about the order and the problem with the goods. Items will be inspected by our Product Quality team and if the item is deemed faulty due to manufacturing, we will replace or refund the product free of additional freight & re-stocking charges.

6.5 Returning goods if you change your mind

If you change your mind about the goods, the goods returned must be in their original condition, which includes any packaging.

6.6 Returns

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: Inspire Brands (Vitality’s) 51B Lakewood Boulevard, Carrum Downs Vic. 3201

  1. Disclaimer of Liability

All express or implied guarantees, warranties, representations, or other terms and conditions relating to these Terms of Service or their subject matter, not contained in these Terms of Service, are excluded from these Terms of Service to the maximum extent permitted by law.

7.1 Nothing in these Terms of Service excludes, restricts, or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances.

7.2 Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

7.3 If any guarantee, warranty, term or condition is implied or imposed in relation to these Terms of Service under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a “Non-Excludable Provision”), and Vitality’s Hair is able to limit the remedy for a breach of the Non-Excludable Provision, then the liability of Vitality’s Hair for breach of the Non-Excludable Provision is limited to one or more of the following options: in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or

7.3.1 in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

7.3.2 Subject to Vitality’s Hair obligations under the Non-Excludable Provisions and to the maximum extent permitted by law, Vitality’s Hair is not liable for, and no measure of damages will, under any circumstances, include:

7.3.3 special, indirect, consequential, incidental, or punitive damages; or

7.3.4 damages for loss of profits, revenue, goodwill, anticipated savings or loss or corruption of data, whether in contract, tort (including negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.

  1. Disclaimer as to ownership of trademarks, images of personalities and third-party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third-party goods, services and/or locations featured on this Website are in no way associated, linked, or affiliated with Vitality’s Hair and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to Vitality’s Hair.

  1. Indemnity

You agree to indemnify, defend, and hold harmless Vitality’s Hair, its directors, officers, employees, consultants, agents, and affiliates, from all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these

Terms of Service.

  1. Variation

Vitality’s Hair shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of this Website.

  1. Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.

  1. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

  1. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Vitality’s Hair.

  1. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede all preceding and contemporaneous agreements between you and Vitality’s Hair.


  1. Shipping costs

There may be specials from time to time on shipping costs.   Basic shipping costs are 1-3 products $12.50,

4-5 products $17.50, and 5+ products standard shipping is $25.00.

  1. Delivery

It is the customer’s responsibility to ensure their delivery details and product order is correct upon checkout.

All orders placed after 12pm on weekdays will be processed and dispatched for next business day delivery. Orders placed on a weekend day will be processed within 24 hours of the next business day. However, if we’re currently experiencing an influx of orders, and/or coronavirus affects staffing, processing may be delayed.

Once dispatched, please allow 2-3 business day for delivery service within metropolitan areas. For orders outside of the metropolitan area, please allow an additional 1-2 business days and up to 5 business days for WA, parts of QLD, NT, and Tasmania.

Please note: There may be shipping delays due to freight being affected by coronavirus issues and during peak sale times.

  1. Tracking

Once dispatched, you will receive an email with a tracking code for either a freight company or Australia Post

  1. International Orders

We only ship to Australia and New Zealand from our online store.   Should you require shipping to other countries please email enquiries@vitalitycolour.com.au